Customer Care Page
Frequently Asked Questions
Quick answers for product discovery, order support, delivery, returns, and account management.
Products and suitability
- Product pages are for information and purchase support. They are not a replacement for medical advice.
- Please read the product label, ingredients, usage directions, warnings, and pack details before consumption.
- If you are pregnant, lactating, under medical treatment, or buying for a child, seek professional guidance before use.
Orders and delivery
- You can track active orders from the My Orders section after login.
- Delivery timelines depend on serviceability, payment confirmation, stock availability, and courier performance.
- Support requests can be raised through the wellness desk or official support email.
Returns and refunds
- Eligible return, replacement, or refund requests are reviewed according to product condition, category, delivery status, and policy windows.
- Opened, used, damaged-after-delivery, or tampered wellness products may not be eligible for return unless there is a verified issue.
- Approved refunds are processed to the original payment mode or another approved method as applicable.